Senior Customer Success Manager

Our Mission: 6sense's mission is to multiply what matters: growth, retention, and efficiency. We envision a future where companies, teams and people reach their full potential. Our People: People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging. Every 6sensor plays a part in defining the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career. The Role Imagine a solution that predicts—with 85% accuracy—who your customers are going to buy from, what they’ll buy, and when. As a Sr. Customer Success Manager, you’ll play a pivotal role in driving adoption, aligning platform usage with strategic business outcomes, and ensuring long-term customer value. You’ll own high-impact customer relationships, lead renewal and growth strategies, and help operationalize Customer Success for scale across our enterprise segment. Responsibilities We’re scaling our Customer Success team and looking for strategic, process-driven professionals who thrive in dynamic environments. You’ll be responsible for: Driving adoption and strategic alignment : Partner with global enterprise customers to deeply understand their business goals and ensure 6sense is embedded in their workflows to deliver measurable ROI and business impact. Owning renewals and GRR metrics : Lead renewal strategy and execution, proactively identifying expansion opportunities and mitigating churn risk in collaboration with Account Executives. Operationalizing for scale : Apply scalable methodologies and tools to manage customer engagement efficiently across a growing portfolio. Building executive relationships : Establish trusted advisor status with senior stakeholders and decision-maker