Senior Customer Success Manager

As a Senior Customer Success Manager at Bluecore , you're the strategic force behind some of the biggest names in retail e-commerce. You'll own an enterprise book of business and be the person sophisticated marketing teams turn to, not just to keep the lights on, but to unlock real growth. This is a role for someone who gets energized by a hard problem, who sees an opportunity in the data before anyone else does, and who won't stop until that idea is actually live and driving results. You'll be a true partner to your customers: part strategist, part analyst, part champion, working across every level of their organization to build trust, protect commercial health, and turn wins into long-term partnerships. If you're the kind of person who loves making your clients look brilliant in front of their own leadership, this is where that instinct gets to shine. Responsibilities Own and grow an enterprise book of business, digging into what makes each customer's business tick and building a marketing strategy on Bluecore 's platform that actually gets them there. Dive into daily, weekly, monthly, and annual results across Bluecore , Excel/Sheets, and platforms like GA or Adobe, tell the story behind the wins and the losses, and turn what you find into sharp, data driven recommendations, content and audience ideas, and expansion opportunities that get internal teams and customer leadership excited to act. Be the person who spots the moment a trend shifts before anyone else does, pressure tests your hunches, and moves fast from root cause to a real fix. Move fluidly across every level of a customer's marketing organization, from the people in the weeds day to day to the leaders setting strategy, knowing exactly what each of them cares about and speaking to it. Own the rhythm of the account: set the alignment meetings before anyone asks, keep a clear eye on progress against goals, know the contract inside and out, and catch a commercial risk long before it threatens a renewal o