Senior Customer Success Manager - Moveworks

What you get to do in this role: Own and grow a portfolio of 25 or more mid market enterprise customers, guiding them from go live through long-term value realization Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic business outcomes Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows Translate customer business needs into actionable solutions, influencing roadmap and product evolution Identify, quantify, and track customer success metrics tied to efficiency, cost savings, and employee experience Proactively manage risks, expectations, and change, ensuring customers successfully navigate complex environments Act as the voice of the customer internally, sharing insights, feedback, and success stories Support renewal and expansion motions by demonstrating ongoing value and business impact To be successful in this role you have: 5+ years of experience in Customer Success, Account Management, Implementation, or Consulting within SaaS Experience supporting medium to large enterprise customers and navigating complex stakeholder environments Strong ability to explain technical and AI-driven solutions in clear, business-oriented terms Familiarity with workflow platforms, ITSM, HR systems, or enterprise automation ( ServiceNow experience a plus) Proven ability to build executive relationships and influence outcomes at multiple levels Process-oriented mindset with strong problem-solving and change management skills Comfortable operating in fast-moving, evolving product environments Bachelor’s degree or equivalent practical experience Willingness to travel approximately 10–25% Why This Role Matters: This is not a traditional Customer Success role. You are helping define how AI shows up in everyday work, turning complexity into clarity for millions of employees. Together, Moveworks and ServiceNow are shaping the future of enterprise productivity, and this role is on the front lines of tha