Senior Customer Success Manager

About Us: Verifiable is a provider credentialing and network monitoring platform, delivery industry-leading AI, API and Software solutions to help healthcare organizations optimize operations at enterprise scale. We are a top Salesforce partner, winning the 2024 Salesforce Partner Innovation Award, and also were named to Inc. 5000 2025, the most prestigious ranking of America's fastest-growing private companies. We work with leading healthcare organizations such as Humana Dental, Talkspace, Headway, Empower Pharmacy, and many others. Verifiable is a fast-moving, early-stage team that values impact, ownership, and follow-through. Everyone here rolls up their sleeves, dives into ambiguity, and takes end-to-end responsibility for meaningful work. Priorities shift, problems aren’t always perfectly defined, and we move with urgency—so we look for people who are energized by hard problems, rapid learning, and stepping in wherever the team needs support. We’re collaborative and human, but we keep a high bar. If you thrive in a scrappy, high-ownership environment where your work directly shapes the company’s trajectory, you’ll feel right at home here. Verifiable is seeking an experienced Senior Customer Success Manager to drive customer satisfaction, retention, and growth within our strategic accounts. This role will be the primary point of contact for key customers—ensuring seamless onboarding, delivering ongoing technical support, identifying expansion opportunities, translating customer feedback into actionable insights, and ultimately delivering ROI for customers. You’ll work cross-functionally with Product, Solutions, Enablement, and Support to build lasting relationships and maximize customer value. Key Responsibilities Develop Verifiable product expertise to build credibility and add value for customers, including an understanding of underlying technical architecture and APIs for integration discussions. Partner with sales and implementation to support smooth onboard