Senior Customer Success Manager

What You Can Expect Drive adoption of Zoom's AI platform across KSA enterprise customers. Build trusted advisory relationships with senior stakeholders. Shape customer retention and revenue growth in a strategic market. About the Team We ensure enterprise customers realise lasting value from Zoom. We collaborate across EMEA supporting diverse accounts. We turn customer goals into growth. Responsibilities Guiding KSA enterprise customers through tailored success plans that increase product adoption, retention, and account expansion. Building trusted advisory relationships with senior stakeholders by connecting Zoom's capabilities to their strategic priorities. Analysing customer data, usage trends, and health metrics to make data-driven recommendations that improve retention and growth outcomes. Leveraging AI strategically to drive efficiency, enhance customer insights, and improve the quality of deliverables and outcomes. Collaborating with Sales, Product, Marketing, and Support teams to align feedback, mitigate churn risks, and strengthen the team's collective knowledge. What We're Looking Fo r Build and maintain relationships across multiple stakeholder levels in complex enterprise organisations. Bring extensive customer success or account management experience in B2B SaaS environments. Demonstrate account portfolio planning competency, ability to prioritise work and excellent time management skills are required. Demonstrate a track record of managing and growing enterprise accounts, ideally within regulated industries. Apply a commercial mindset to influence renewals, upsells and product expansion conversations. Communicate complex technical concepts as clear business value to both executive and operational audiences. Work effectively across time zones in a remote-first environment, with regular travel for client meetings and events. Take initiative, solve problems independently, and adapt quickly in a fast-paced setting. Use customer success platforms such as Ga