Senior Customer Support Manag

Are you ready to be a big part of something big? At Trader Interactive , we make buying and selling a great experience. We’re a group of go-getters who decided they didn’t want to settle for the status quo. We come together as one team to build value and drive innovation across our industries - but we have fun while we do it and make sure our people are always our #1 priority. When it comes to your career, we want to provide big opportunities to help you make a big impact. But for this to be possible, we strive to feel small. Small enough to quickly change tack, small enough to learn from different teams and small enough to connect authentically with leadership. What We Offer An inclusive and supportive work environment where you can move your career forward and will have the chance to do work that has real, significant impact on the world. The opportunity to be a part of a global group of digital marketplace businesses (CAR Group) located across Australia, Brazil, Chile and South Korea - collectively we have around 2,500 team members worldwide, and our CAR Group Tour means you might just find yourself working in one of those businesses sometime soon. Plenty of flexible leave options and employee benefits including up to 31 days of paid time off in your first year, continuing education with access to LinkedIn Learning, a full benefits package including medical, dental & vision, 401K with company match, and wellness program. What You’ll Do As a Senior Customer Support Manager , you’ll lead a multi-skilled support team and elevate them from reactive problem-solvers to proactive business advisors for our B2B clients. This means: Coaching and managing a team handling everything from foundational technical support to advanced CRM consulting, setting clear performance expectations and holding the team accountable for outcomes. Building career pathways within the team, identifying and developing senior agents and future team leads from within. Coaching agents to shift from