Senior Data Analyst, Customer Care Analytics

Change the way the world travels Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it’s all powered by our commitment to make every single journey extraordinary - including yours. Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step. Team mission In this analytics role, you will be the key analytical partner to Customer Care — the team that supports travelers when things don’t go as planned and protects trust in the GetYourGuide experience. You will work closely with Care leadership, Product, and the broader Analytics organization to ensure Care’s biggest decisions are grounded in rigorous measurement and clear trade-offs. Care is inherently cross-domain: it spans Traveler (On-Trip), Supplier, and Partner Operations. You’ll be embedded enough to build context and influence, while staying anchored in Analytics to uphold standards, peer review, and alignment with company-wide metrics. Your mission Own the analytical problems that matter most for Care — define and drive the strategic Care analytics backlog and turn it into recommendations that shape priorities, policies, and investments. Build the measurement frameworks Care relies on — create and evolve metrics, models, and dashboards that make efficiency, friction, and outcomes measurable and self-serve. Deliver deep-dive modeling that unlocks step-change decisions — quantify drivers and trade-offs behind contacts, refunds, CSAT, and channel performance, including LTV-aware policy logic. Be Care's analytical voice across the company for Travelers, Suppliers and Partners — turn what Care learns from travelers into insights Product, Marketing, and Operations can act on, aligned with On-Trip and Destination growth strategy. Champion