Senior Data Scientist - Care AI

HI, WE’RE BACK MARKET. We’re here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new. Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. Our mission is simple: to do more with what we already have. Are you ready to join us? About the role As part of the Bureau of Technology, you’ll design, build, and scale AI-driven solutions to improve our Customer Care. You’ll join a new team, Care AI (a mix of data scientists and software engineers) focused on enhancing the experience of our customers in need of help with faster and more precise resolutions. Your focus will be in implementing and scaling our Care AI agents and improving AI powered features aimed at increasing agents efficiency, detecting customer sentiment and speeding up resolutions. What you will do - Identify company problems and opportunities that AI can address, own them end-to-end, from problem definition to production rollout, collaborating with stakeholders and relevant teams to design and ship the product features that solves them. - Hands-on development, productionisation, and operation of machine learning models and/or GenAI applications at scale. This includes integrating and optimizing LLMs for production environments. - Contribute to the development of the AI community within the company by promoting best practices and sharing your work internally to raise awareness about AI capabilities - Regularly present work internally (demo, internal conferences,...) to technical, engineering and product stakeholders to acculturate the business to AI