Senior Dynamics365 Support Engineer - F&SCM

Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities. We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany. The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications , Workplace Services and Cyber Security & Networking. Values: Open, Trusted and Bold Trusted Partners: Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio Fortinet: Elite VIP Program – one of only 2 in the UK AWS: Advanced Solution & Managed Service Provider Program Role: As a Senior Support Engineer, you'll be part of our AI and Business Solutions division leveraging your experience supporting Dynamics F&SCM to ensure delivery of high-quality support and solutions to our D365 F&SCM customers. Responsibilities: As a Dynamics F&SCM Engineer, specialising in Supply Chain and Advanced Warehousing, within our Managed Services function. Provide end-to-end support for Dynamics 365 F&SCM issues raised by customers, ensuring timely resolution and high customer satisfaction. Analyse, troubleshoot, and resolve application issues by collaborating with internal teams, technical specialists, and Microsoft support where required. Recommend and implement effective solutions aligned with customer business requirements and industry best practices. Act as a subject matter expert by providing guidance and knowledge sharing on D365 F&SCM functionality and support processes. Partner with customers and cross-functional teams to understand busi