Senior Field Support Engineer - Wet Seals

When you work for John Crane, you join a community driven by pioneering spirit and a legacy of innovation. Our engineered solutions drive reliability, uptime and energy efficiency, empowering the world’s largest energy service providers to achieve sustainability goals that shape the future of our world. If you’re ready to accelerate the new energy transition through technology leadership, innovative solutions and service excellence , you'll fit right in. Key Activities & Responsibilities: The Field Support Engineer will work with the front-line sales forces and Customer’s Technical Representative at each account to improve the equipment reliability and decrease the Total Cost of Ownership by carrying out the following: Design and implement cost-effective equipment modifications to help improve safety and reliability. Assist with technical reviews of specific applications to allow the optional selection of John Crane products and services in conjunction with regional engineering. Conduct regular site visits and offer trouble shooting when needed. Maintain and increase JC market share with key end users and develop territory market. Assist end users during shut down. Service/support ongoing refurbishment contracts with end users. Establish good relationship with end users. Track MTBF for the specific operating areas. Provide activity reports listing all "bad actors" by site and operating areas. Make recommendations, which will lead to an MTBF improvement and plant-wide seal standardization where appropriate. Facilitate Root Cause Analysis as required. Record observations and provide analysis, conclusions, and trends of failure modes. Assist with systems analysis and review operating conditions of rotating equipment to determine the effect on seal/pump reliability. Assist customer during project commissioning. Assist and manage Seal workshop at customer site. Ensures quality & safety within functions/ tasks performed by himself/herself and staff reporting to him/her. R