Senior Forward Deployed Engineer

Role Summary Do you want to operate at the edge of innovation—solving mission-critical customer problems, shaping product direction, and deploying AI capabilities where they matter most? If you thrive in fast-moving environments where deep engineering meets real-world customer impact, this role awaits you! We're looking for an experienced and curious Senior Forward Deployed Engineer (FDE) to join our team. You will serve as the technical vanguard for our largest and most sophisticated customers — deploying Ciroos in enterprise ecosystems, solving real-world production engineering bottlenecks, and translating operational pain into product leverage. This is a customer-facing engineering role where you directly integrate Ciroos into complex, heterogeneous enterprise environments. Your work materially influences our roadmap, accelerates customer adoption, and ensures successful production outcomes. You'll work closely with our product and engineering teams, and our customers, to ensure our AI SRE Teammate delights our customers. You'll be responsible for the availability, operational performance, emergency response, and support for our service that is currently deployed in multiple enterprise production environments. This is an opportunity to be part of a team that is defining a red-hot category (AI in SRE) led by a stellar team with an impeccable track record. Responsibilities · Implement and optimize our AI SRE Teammate to meet the needs of our customers in production and pre-production environments. · Proactively monitor customer deployments (with Ciroos!) to ensure that our customers get the best out of the product. · Use Ciroos to uncover latent reliability issues (misconfigurations, deployment regressions, scaling) of customer environments. · Recommend best practices to customers for implementing the Ciroos AI SRE Teammate in their environment. · Plan, design, build, and maintain highly scalable, reliable, and efficient infrastructure for our AI SRE Teammate. · Se