Senior Infrastructure Support Engineer

POSITION OVERVIEW The Senior Infrastructure Support Engineer role is responsible for the operations of secure and highly available eDiscovery platforms, servers, and networks. They, install, maintain, upgrade, and continuously improve the client’s operating environment. They also maintain the ongoing reliability, performance and support of the infrastructure. This includes monitoring the eDiscovery; problems and planning for growth. Successful infrastructural engineers should have good communication and collaboration skills, excellent analytical, problem-solving and time-management skills. The Infrastructure Engineer is also responsible for obtaining and maintaining relevant training and certifications as well as keeping up-to-date with the software and hardware being supported. The scope of the role will include responsibility for the upgrade activities of eDiscovery applications. This is a fully remote role with the potential for some travel based on client needs. We are currently only hiring in the USA, Poland, and India for this opportunity. RESPONSIBILITIES INCLUDE… Implementation and Support of eDiscovery applications and supporting infrastructure eDiscovery software support, with the ability to triage and route calls to appropriate parties Assisting Application Support Engineers with application issues; employing root causes analysis Ensuring client environments adhere to System Requirements as outlined by the George Jon best practices Maintaining client environments across George Jon ’s global footprint. Developing in-depth knowledge of George Jon ’s offerings and how it relates to the customer’s needs Assisting Team Members and/or providing escalation support Creating and editing documentation of internal processes and procedures Communicating with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Entering all work as service tickets into ConnectWise; managing and logging all time and ex