Senior M365 Product Specialist

This role is responsible for driving value realization of the Microsoft 365 platform globally. The Senior Product Specialist partners closely with engineering to define standards, lead adoption, and manage end-user relationships. As the face of the Collaboration Engineering team, this position champions the user experience, leads communication and change management, and develops long-term strategies to mature user capabilities. By streamlining collaboration tools and eliminating redundancies, the role maximizes efficiency and ensures AbbVie achieves the full potential of its Microsoft 365 investment. Responsibilities: Drive value realization of the Microsoft 365 platform across the organization. Act as the face of the M365 product team, delivering clear direction to users on optimal usage of functionality and applications in support of the long-term collaboration platform strategy. Build strong relationships with business units, leadership, and user communities to represent the voice of the user in platform decisions and manage expectations. Partner with engineering to align technical implementations for M365 applications with business usage and requirements. Lead functionality discovery and influence roadmap decisions based on the needs of the business and optimizes highest value realization to AbbVie . Develop and execute strategies to increase end-user usage maturity, as well as identify and promote advanced use cases for M365 tools to maximize ROI. Identify and rationalize overlapping tools to reduce costs and improve efficiency. Develop and execute multi-channel strategies for driving adoption of M365 features and tools and support continuous improvement through feedback loops and usage analytics. Assess functionality and act as the product functionality expert for M365 apps. For deployments, pilots, and evergreen updates, assess functionality, determine impact and create and deliver change, communication, and training plans. Track adoption metrics, user feedba