Senior Manager Commitment Desk, Capital Markets

Position Summary: The Senior Manager, Commitment Desk / Pricing & Capital Markets Operations is a key leadership role reporting directly to the Vice President, responsible for overseeing and leading end-to-end pricing and commitment desk operations across multiple business channels. This role combines strategic leadership with operational ownership, ensuring the accurate execution of locks, pricing, and eligibility decisions while driving scalability, efficiency, and pricing integrity. Serving as a critical partner to senior leadership, this individual is accountable for translating capital markets strategy into execution, leading a team of managers and analysts, and advancing transformation initiatives that enhance performance, risk management, and profitability in a fast-paced, high-volume environment. Key Responsibilities • Lead daily Commitment Desk operations, ensuring timely and accurate lock and pricing execution • Manage and develop a high-performing, globally distributed team, including direct oversight of managers and team leads • Establish team structure, capacity planning, and performance management frameworks to meet volume and SLA targets, including hiring, coaching, succession planning, and employee engagement • Drive accountability through defined KPIs, quality standards, and operational governance routines • Serve as escalation point for complex pricing, eligibility, and loan-level decisions • Oversee production validation, lock accuracy, and pipeline prioritization • Partner cross-functionally with Capital Markets, Sales, Operations, and Underwriting to align priorities and resolve issues • Own and drive process improvement, automation, and transformation initiatives to enhance efficiency and scalability • Provide leadership visibility through reporting, metrics, and executive-level communication on performance and risks • Support client onboarding, bid tape execution, and pricing platform optimization Qualifications • Bachelor’s degree preferred 7