Senior Manager-Front Office Solutions

Role Overview The Sr. Manager of Front Office Solutions is responsible for the overall strategy, delivery, and day-to-day support of CAA’s Front-Office technology solutions that serve CAA’s customers and business partners. This includes internal/external digital experience platforms (portals), CRM systems, Sales & Marketing systems, and other related technical solutions. This individual oversees the end-to-end lifecycle of front-office solutions, including strategy, roadmap, delivery, and operations, ensuring a world-class service experience for CAA’s customers and business partners. This role establishes and maintains strategic relationships with business leaders and influences product management and other IT functions to ensure alignment with company objectives, architecture, security, and long-term strategy. This individual will balance operational excellence of existing platforms with leadership in designing and delivering new, transformational digital capabilities. Key Responsibilities Defines and drives the front-office technology strategy and roadmap, aligning with business priorities and growth objectives. Works with business leaders, product management teams and IT teams to prioritize and lead delivery of new capabilities, enhancements, and operational improvements across the front-office portfolio. Owns and evolves the portfolio roadmap and service capabilities, ensuring alignment to enterprise strategy and business outcomes. Leads the planning, design, development, and deployment of scalable front-office solutions. Ensures alignment with enterprise architecture, data, integration, and security standards. Drives execution across distributed internal teams and external partners to deliver high-quality technology solutions. Establishes and promotes best practices in Agile, DevOps, and modern engineering methodologies. Oversees the ongoing operations, support, and continuous improvement of front-office platforms to ensure reliability, performance, and user sa