Senior Manager of Strategic Accounts

Company: Protos Security Job Title: Manager of Strategic Accounts Reports To: VP of Enterprise Accounts Location: Remote (EST or CST) Company Overview Protos Security , a subsidiary of Security Services Holdings, is the largest technology enabled Security Officer Management company in the U.S. Headquartered in Norwalk, CT, Protos also has offices in New York, Texas, Virginia, Illinois, California, Tennessee, and Georgia, as well as international locations in Canada and the UK. We are a game changer in the security and software industry, revolutionizing how security is managed and delivered to make the world a safer place. Position Summary The Manager of Strategic Accounts is responsible for the overall financial performance, client satisfaction, retention, and growth of assigned enterprise and strategic client accounts. This role serves as a trusted business partner and Protos brand ambassador, delivering an elevated experience through a unified client centric approach focused on operational excellence, value creation, and transforming client sentiment. This individual will lead strategic account planning efforts, drive sustainable organic growth within existing accounts, and partner cross functionally to ensure client needs and expectations are consistently met or exceeded. The Manager of Strategic Accounts will focus on both offensive (expansion) and defensive (stabilization) account strategies to support revenue retention, account growth, long term partnerships, and overall client success while continuing to demonstrate and deliver value. Essential Duties & Responsibilities Serve as the senior point of contact for assigned strategic accounts and build strong relationships across district, regional, and corporate leadership levels Act as a Protos brand ambassador by delivering an elevated experience through a unified client centric approach and proactive communication Drive revenue retention and growth through offensive (expansion) strategies including upselling,