Senior Manager, Pricing Strategy & Analytics

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. We're looking for a Senior Manager, Pricing Strategy & Analytics to serve as a strategic thought partner within our Pricing team. In this highly visible individual contributor role, you'll combine pricing strategy, analytics, and business insights to help shape how we price, package, and monetize our products. You'll own the analytical foundation that supports pricing decisions while partnering closely with Product, Sales, Finance, Operations, and leadership to translate complex data into clear recommendations. Success in this role requires someone who is equally comfortable writing SQL, building executive dashboards, validating complex datasets, and presenting business recommendations to senior stakeholders. The role is ideal for someone who enjoys solving ambiguous business problems, influencing cross-functional decisio