Senior Manager, Workforce Planning Strategy & Analytics

Ready to be a Titan? ServiceTitan is looking for a Senior Manager, Workforce Planning Strategy & Analytics to build and lead our enterprise workforce planning discipline within People Operations. This is a newly-defined leadership role responsible for shaping how ServiceTitan plans, forecasts, and organizes its workforce company-wide. You'll join the People Infrastructure team — a group that brings together People Technology, People Analytics, and Strategic Initiatives. You will be a key driver of the People Operations strategic agenda - partnering with HR leadership, Finance, Talent, and business leaders across the company to integrate workforce data into decisions on financial forecasting, headcount planning, recruitment strategy and global strategy. You'll own the models, frameworks, and operating rhythm that give leadership a clear, data-backed view of the workforce, and you'll help translate that view into strategic recommendations at the highest levels of the org. The ideal candidate is comfortable building capacity and scenario models from scratch, and knows how to operate as both a strategic advisor and a hands-on builder. You're equally comfortable constructing a forecasting model and briefing senior leaders on what it means for the company's strategy. What You'll Do Build and lead ServiceTitan 's enterprise workforce planning capability, defining the long-term vision, roadmap, and operating model in partnership with FP&A, HR leadership, Talent Acquisition and business stakeholders. Partner directly with FP&A to build demand forecasting, headcount, and scenario-planning models that connect workforce decisions to cost, capacity, and business outcomes - bringing rigor and technical structure to what has historically been a manual, spreadsheet-driven process. Diagnose and redesign the messy, cross-functional processes behind workforce and headcount planning - data collection, forecasting cadence, approval workflows - turning ambiguous or broken processes into