Senior Product Delivery Manager - Onboarding

Senior Product Delivery Manager - Onboarding - Milan Build with us Since 2004, we've had one clear goal: to make payments and money management effortless for every business in Europe. Today, more than 250,000 companies use Mollie to get paid, manage money and grow – with products designed to be simple, scalable, and dependable. With 950+ Mollies across 14+ locations, we care deeply about autonomy and craft. So we work in small teams, with real ownership, and we trust you to make the right decisions. We're building for the long term, so we provide the tools you need, processes you can rely on, and a balanced work environment to help you do work you're proud of. Sound like your kind of place? Let's build together. Your impact Every merchant that processes payments through Mollie passes through the CIV team first. As the PM for Customer Identification and Verification, you own the KYC layer of our onboarding journey, the critical path that determines whether a merchant gets activated or drops off before they ever process a payment. That means KYC conversion rates and onboarding cost are your metrics, and the line between your work and Mollie's revenue is direct. The timing makes this role particularly significant. With the GC acquisition underway, we're building compliant, locally adapted KYC flows for four new English-speaking markets: the US, Canada, Australia, and New Zealand. This is a genuine greenfield opportunity. You'll shape how Mollie enters these markets from the ground up, with high visibility and real business impact from day one. Beyond the expansion work, you'll manage an ecosystem of 10+ identity verification and compliance vendors, own commercial relationships end-to-end, and drive a structured experimentation strategy across desktop, mobile web, and app. For someone who performs well and wants a broader remit, there's an intentional growth path built in: the scope may expand to include sub-merchant onboarding over time. What you'll ship - KYC conversi