Senior Product Designer, AI Manager Experience

About Us Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless. Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them. Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, IPSY, and Monday.com , saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service. At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you. Learn more at www.ada.cx . The Role We’re looking for a Senior Product Designer to join the Training Team, responsible for the AI Manager experience within Ada’s Dashboard. You’ll help shape how AI Managers train, evaluate, and deploy their company’s AI Agent across channels like chat, voice, and email. Outcomes Streamline the path to value — Design workflows that make it easy to set up and tailor the AI Agent, accelerating the time from launch to meaningful impact. Design how the AI Agent improves over time — Create intuitive ways for customers to identify gaps, test changes, and refine their Agent’s behavior w