Senior Product Manager (AI Automation)

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to more than 25+ million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. #LI-Hybrid We are looking for a Senior Product Manager (AI Automation) to define and build Nexthink's next-generation automation capabilities. This is a 0-to-1 product role — you will own the vision, design, and delivery of a new automation framework built for both traditional IT workflows and AI-driven, agentic scenarios. The role sits at the heart of Nexthink's platform strategy. IT teams rely on Nexthink to detect and resolve employee experience issues at scale. Automation is what turns that detection into action. You will define what that action looks like in an AI-first world — designing a flexible, extensible automation engine that integrates with ITSM tools, endpoint management systems, and emerging AI agents. This is a technically demanding role that requires both product vision and hands-on execution. You will work closely with engineering, architecture, and key feature teams across the Nexthink platform to turn complex technical capabilities into experiences that enterprise IT teams genuinely adopt and that deliver measurable value within months. What You Will Do Define and drive the roadmap for Nexthink's AI Automation platform, aligned with customer needs, business priorities, and platform direction. Build a deep understanding of how enterprise IT teams automate work today, through customer discovery, field engagement, and hands-on research — and tra