Senior Product Manager, Education

Manulife is seeking an experienced and highly motivated Senior Product Owner who will oversee Canada Retirement’s Education and Engagement Programs. The incumbent will work closely with a cross-functional team to lead the end-to-end strategy and execution of education and engagement programs that support the organization’s strategic goals and meet member needs. This role requires ongoing monitoring of programs in flight for continuous improvement and the development of new programs to drive member engagement, improve financial literacy, and retirement readiness. This role reports to the Director, Member Engagement and is expected to work closely with teams across the organization to improve engagement and support the education needs of Canada Retirement group plan members. Position Responsibilities: Product ownership Develop and own the roadmap for member education programs and ensure alignment to Canada Retirement’s strategic priorities and member outcome goals. Orchestrate the end-to-end delivery for multiple concurrent initiatives utilizing different delivery modes. Develop and launch new education and engagement programs based on member insights, market trends, and business goals. Work with cross-functional teams across business units and geographies to develop educational and engagement programs (facilitating brainstorming, aligning on objectives, and best practices) and support execution. Responsible for running annual planning and quarterly updates. Respond quickly to market changes with updated programing. Develop segmentation and lifecycle journeys to drive sustained engagement. Ensure programs meet regulatory, privacy, and brand standards. Manage current learning content and develop a strategy for refreshing content. Support technology updates and vendor discussions to ensure seamless use of current technology and the ability to utilize new technologies. Act as the education SME to various teams who look to this role for consultation and support on a varie