Senior Program Director, AI Data Services (Americas)

We are hiring a Senior Program Director, AI Data Services to lead complex customer programs across our growing Data Services. This role will be responsible for managing strategic delivery programs across AI data, multilingual AI, speech and audio, expert review, data quality, model improvement workflows, and related technical services. The Senior Program Director will act as a key bridge between customer requirements, commercial commitments, and operational delivery. The ideal candidate is a strong program leader who can manage complexity, drive accountability, communicate clearly with customers and internal teams, and create structure in a fast-moving environment. Responsibilities Lead strategic customer programs from onboarding through launch, delivery, scale, and steady-state operations. Own program plans, timelines, milestones, risks, dependencies, reporting, and customer communication. Partner with Quality, Supply Chain, Solutions, Sales, and leadership to ensure programs are clearly scoped and successfully delivered. Translate customer requirements into practical workflows, resource plans, delivery milestones, and operating models. Manage customer governance, including regular status updates, business reviews, issue tracking, and escalation management. Identify delivery risks early and drive mitigation plans across internal teams. Improve program documentation, delivery playbooks, reporting templates, and operational processes. Support complex AI data, multilingual, speech/audio, expert review, and managed services programs. Help ensure delivery commitments are operationally feasible, commercially aligned, and clearly communicated. Build strong relationships with customers and internal stakeholders. Qualifications Education, skills, and experience Senior program management or program director experience in AI data, localization, data annotation, transcription, enterprise services, technical services, managed services, or BPO. Experience managing complex custom