Senior Program Manager, Customer Experience

About IXOPAY IXOPAY is the enterprise-grade global payment infrastructure platform built for the era of agentic commerce. We equip merchants and enterprises with AI-driven intelligence, payment orchestration, advanced tokenization, and the tools to optimize every stage of the payments journey. From intelligent routing and compliance to customizable modules and enterprise-scale orchestration, IXOPAY helps businesses integrate faster, improve payment performance, and expand globally with confidence. At IXOPAY , our people are our greatest strength. Our collaborative culture is built on shared values that guide how we work, innovate, and support our customers. About the Role We're looking for a Senior Program Manager, Customer Experience to lead the successful delivery of IXOPAY 's largest and most strategic enterprise customer implementations. In this highly collaborative role, you'll serve as the primary program leader across complex, multi-phase customer deployments, coordinating internal teams, customers, and external partners to ensure successful implementation and long-term customer success. Working closely with Product, Engineering, Solutions, Customer Experience, and enterprise customers, you'll transform complex deployment strategies into structured execution plans that deliver predictable outcomes. This is an opportunity to drive high-impact customer programs while helping define and continuously improve IXOPAY 's enterprise implementation methodology. What You'll Do Lead Enterprise Programs Own the end-to-end delivery of complex enterprise customer implementations, from discovery and solution planning through testing, migration, go-live, and production ramp-up. Develop and manage detailed program plans, timelines, milestones, and dependencies that enable successful project execution. Ensure implementation activities remain aligned with customer objectives, business priorities, and technical requirements. Drive Cross-Functional Execution Coordinate internal t