Senior Sales Enablement Manager

About the team The Senior Specialist, Frontline Support, Enablement empowers Zillow’s sales teams by designing and delivering enablement programs, training, and resources that drive seller effectiveness and business results. This role leads cross-functional initiatives to streamline onboarding, continuous learning, and sales playbooks, ensuring sellers have the tools and knowledge needed to excel. Operating with high autonomy, the Senior Specialist partners across Sales, Marketing, Product, and Operations to identify gaps, optimize processes, and enhance the adoption and impact of enablement strategies. About the role - Lead the design, delivery, and continuous improvement of sales enablement programs—including playbooks, tools, and resources—to support effective prospecting, pipeline management, and deal execution.- Develop and maintain sales training content (live, virtual, and asynchronous), ensuring materials are accurate, scalable, and aligned to product updates and go-to-market priorities.- Partner with Sales, Marketing, Product, Operations, and Analytics to identify seller needs, friction points, and translate insights into enablement strategies and assets that improve productivity and conversion.- Analyze enablement program effectiveness using data, feedback, and performance metrics; diagnose capability gaps and recommend enhancements to content, processes, and delivery channels.- Act as a subject matter expert on enablement tools and systems, supporting configuration, usage best practices, and change management to ensure easy access and adoption by sales teams.- Coordinate and facilitate cross-functional efforts for major sales initiatives (e.g., new product launches, campaign rollouts, sales kickoffs), ensuring timely, cohesive messaging, training, and supporting collateral.- Mentor and coach less experienced enablement and sales support team members on best practices in content design, training facilitation, and data-informed decision-making.- Document an