Senior Service Delivery Manager - Data Center Services

Requisition Number: 104832 Senior Service Delivery Manager – Data Center Services Location: Remote Travel: Must be able to travel as needed, usually a couple of days a month Salary: Depending on experience, this position yearly salary is up to 180k a year with a 15% quarterly bonus structure and full benefits Insight is seeking a Senor Service Delivery Manager to lead service delivery, client satisfaction, and operational excellence across our Data Center Services portfolio. This individual will oversee delivery teams, manage client relationships, ensure financial performance, and drive continuous improvement initiatives while supporting growth across assigned accounts. This role requires strong leadership skills, experience managing distributed teams, and a solid understanding of data center and infrastructure technologies. Key Responsibilities Data Center Services Focus Areas Compute Infrastructure Hybrid Cloud Solutions Storage Platforms Data Protection & Disaster Recovery IT Automation & Orchestration Service Delivery & Client Success Serve as the primary delivery leader for assigned client accounts, ensuring successful execution of services and customer satisfaction. Drive service quality, operational excellence, and profitability across engagements. Monitor and improve client satisfaction through CSAT and NPS programs. Lead post-incident reviews and implement corrective actions to improve service delivery. Ensure all client documentation, communications, and operational processes remain current and accurate. Team Leadership & Development Lead and develop distributed technical teams across both onshore and offshore locations. Conduct regular performance discussions, coaching, and career development planning. Foster collaboration, knowledge sharing, and effective communication across global teams. Drive employee engagement, accountability, and continuous learning initiatives. Operational & Financial Management Manage service delivery performance, forecasting, re