Senior Service Delivery Specialist

Company Description Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. Zayo is seeking a SeniorService DeliverySpecialist tomanagethe implementation ofLit and Dark Fiber services in one or more of the following product areas: Waves services, Ethernet Services,DIAServices, Managed Solutions Dark Fiber metro and/orLong Haulservices Fiber to the Tower (FTT) services for Dark Fiber and Lit Services Responsibilities: Serve as a key project leader collaborating cross-functionally with Customers, Sales, Sales Leadership at a Project, Market, Product/Services level. End-to-End Project ownershipincludingbut not limited toproject kick off meetings with stakeholders, scheduling, scope and budget tracking, project management of internal and external team members. Orchestrate internal and external customer project communication dependencies, timeline,milestonesand progress. Customer ownership andadvocacy; provides‘Voice of the Customer’ project feedback. Develop andmaintaincustomer project plans based on contractual requirements and service designs. Budget ownership including monitoring,forecastingand gap closure planning with Outside Plant when applicable. Perform and overseedaily operationaltasks working cross-functionally. Manage existing reports and dashboards to provide weekly and quarterly forecasting,metricsand deliverables. Partnerwith teamstoidentifygaps and drive improvements. Communicate and coordinate plans and strategies with other functional areas including sales, product, engineering, p