Senior Service Designer (3 month contract)

Bilue is a digital consultancy that designs and builds smart, user-friendly technology for some of Australia’s most well-known businesses. From mobile apps to beautifully designed web platforms and digital experiences, we create solutions that drive impact and deliver exceptional customer outcomes. Our culture is people-first and purpose-driven. We’re a down-to-earth, values-led team with offices in Sydney and Melbourne, and a growing presence in Manila. We genuinely enjoy working together, whether we’re solving tough tech problems, brainstorming creative solutions, or grabbing a coffee between meetings. Curiosity is encouraged. Collaboration is second nature. We value excellence, not ego, and back each other to do great work without micromanagement. With low politics and high trust, it’s a place where delivery people, designers, and engineers genuinely connect, and where everyone has a voice, space to grow, and a little fun along the way. THE ROLE As a Service Designer at Bilue, you will work with one of our clients on an exciting piece of digital transformation work. Working closely with the client CX Lead, you will map how things work today, shape how they should work in the future, and turn that into clear experiences that align stakeholders and hand over cleanly to the design and engineering teams. This is a hands-on, fast-moving role for someone who can hit the ground running from day one. This is a contract role, initially 3 months with possibility of extension. RESPONSIBILITIES Map current-state processes and understand the business requirements behind them, translating both into clear experiences Create and work with user journey maps that capture how the experience flows across digital and service line touch points Frame pain points and opportunities, and run ideation to shape future-state concepts Partner with a Business Analyst to define digital requirements Determine whether user research is needed, and at what point in the process, working with a dedic