Senior Service Designer

We’re one of Australia’s most trusted brands. Being Member-owned, every decision we make has people and our community at its heart. From our legendary Roadside Assistance to electric vehicle charging networks, holiday parks and lodges, car rentals, harbour transport and ocean cruising, we are striving to make a difference that contributes to a brighter shared future for all Australians. Forget what you thought you knew about the NRMA – take a look on the inside and you’ll discover that life with us is more than just a job – it’s your chance to make a difference together. What You'll Do Are you an experienced Service Designer who enjoys designing seamless, human-centred experiences and shaping end-to-end services that delivers meaningful value and genuinely makes a difference to customers, employees and the business? We currently have an exciting opportunity for a Senior Service Designer , to join our Experience Design team within our Membership division. Through deep insights, systems thinking and cross-functional collaboration, you will identify opportunities, designs, future state experiences and help to turn strategy into services that are more intuitive, effective and sustainable. This full-time permanent role offers a hybrid work arrangement across our Sydney Olympic Park, Sydney CBD offices and working from home, as agreed and required for the role. In this position, you will partner with our Product, Technology, Operations and business subject matter experts to deliver outcomes including: Lead end-to-end service design initiatives from discovery through to optimisation, turning strategy into practical service outcomes and facilitate cross-functional workshops Lead service design and apply systems thinking across channels, teams and business units to understand the broader impact of design decisions Plan and lead customer and employee research, including discovery, testing, synthesis and problem framing with a clear link to strategic and operational outcomes.