Senior ServiceNow Project Manager

The Senior Project Manager is responsible for management of assigned technical projects. The Senior Project Manager executes day-to-day management of assigned project segments. In addition, the Senior Project Manager manages the group of projects as a whole, providing a single point of knowledge and control for the aggregate effort. Roles and Responsibilities Guiding various project teams and Client organizations on how to use Agile/Scrum practices and values to delight AHEAD s Clients Guides assigned project team on how to get the most of our self-organization Guides assigned project teams on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks Assesses the Scrum maturity of the project team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the project team and Client organization Removes impediments and/or guides the team to remove impediments by finding the right personnel to remove the impediment Builds a trusting environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving Facilitates getting work done without coercion, assigning, or dictating the work Facilitates discussion, decision making, and conflict resolution Assisting with internal and external communication, improving transparency, and radiating information Supporting and educating the Product Sponsor, especially on grooming and maintaining the product backlog Providing all support to the team using a servant leadership style whenever possible, and leading by example Perform analysis of utilization of resources for projects in execution and measuring for future resource allocation needs Establish and drive ongoing development and tracking of additional services revenue opportunities within the client’s environment Understands client needs and matches them to relevant services or products; manages client expectations Understan