Senior Software Engineer II - Billing Engineering

Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world. The Billing Engineering team is responsible for managing a broad and complex platform, with a range of functions, comprising 70 services. As DigitalOcean continues its rapid growth and moves upmarket, the demands on the platform have significantly increased. This team will focus on operational enablement for the business and our customers, by focusing on platform resiliency and operational excellence.We are seeking highly motivated and skilled engineers in Bengaluru. You will play a critical role in ensuring the smooth operation of our control plane platform, providing technical support, managing operations, and driving efficiency through automation. This is an exciting opportunity to be a part of building a new team and making a significant impact on our company's growth. What You’ll Do: Triage: Review and resolve escalated support tickets, including invoicing discrepancies, collections issues (payments/dunning), and taxation inquiries. Serve as the second line of support for incoming bug reports from customers and first line of support for internal stakeholders. Automate: Develop tooling to support automation for billing and customer management platform to reduce operational cost and time-to-resolution for first level customer support requests Operational ownership: Take ownership of core billing platform operations, including facilitating credits, discounts, promotions, and commitment deals; working with the Tax team on taxation regions; managing SaaS Marketplace vendor ledgers; coo