Senior Solution Engineer (CX-EMEA)

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. 1. Impact You Can Create Drive Revenue Velocity: Act as a strategic business partner to Sales Management, aligning technical resources directly with product revenue goals across the mid-market and SMB segments. Elevate Customer Experience: Evangelize a refreshing user experience on the platform by translating complex customer pain points into tailored, high-value technical solutions. Modernize Pre-Sales Operations: Leverage AI-driven workflows and best practices to streamline deal qualification, proof-of-concept (POC) delivery, and RFP responses. Cross-Functional Synergy: Bridge the gap between Sales, Support, and Implementation teams to ensure seamless deal handoffs, high retention, and operational alignment. 2. Roles & Responsibilities (R&R) Pre-Sales Execution & Deal Support: Lead discovery calls, requirement-gathering