Senior Support Consultant

About Net at Work Founded in 1996, Net at Work is one of North America’s largest technology advisors and solution providers for small and mid-size businesses. Our award-winning consultancy offers a rich portfolio of next-generation technology, industry expertise, implementation and managed services to help organizations derive value from the transformative benefits of technology. Through the integration of ERP, HCM and/or CRM solutions, Net at Work offers unique, industry-specific solutions and operation platforms that enable companies to compete more effectively in today’s digital economy. For more information, visit www.netatwork.com. About this Position Our Sage Intacct team is hiring a talented Support Consultant professional to join our team. You have an intellectual curiosity to pursue the unknown, to continuously improve, and ambition to grow in a fast-paced environment. Specifically, you will work directly with customers to identify, troubleshoot, and resolve client issues, including complex or escalated support cases requiring strong functional application knowledge. Additionally, the Sage Intacct Support Consultant will work with other consultants, customer support, and sales teams to deliver services projects, maintain customer relationships, support continuity of service, and help ensure customer satisfaction and ease of ongoing support Job Responsibilities Triage support requests in the appropriate Request tracking systems. Provide functional application support for Sage Intacct, and integration and ISV products by working directly with clients to gather replication details. Own support requests through closure, including complex or escalated client cases, while ensuring clients receive regular status updates and service quality expectations are met. This position requires hands-on troubleshooting and resolution of requests. Deliver exceptional Client service by being responsive and professional in all interactions with clients and coworkers. Perform al