Senior Technical Product Manager - AI & Service Strategy

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero. We are on the lookout for a Senior Technical Product Manager - AI & Service Strategy to join our Enterprise Technology Services tribe on our journey to always deliver amazing experiences. As a Senior Technical Product Manager,, you will drive the AI transformation of our Global IT Service Delivery domain. From the Global Service Desk to Local IT teams across Europe and APAC, from Enterprise Applications to Hardware Asset Management, you will embed AI into how we work, how we support, and how we scale. The domain serves 40,000 employees across four brands. Your job is to make it smarter, faster, and better every day. You identify where AI can replace manual effort, reduce ticket volume, or improve resolution time, and then you make it happen. You drive service improvement across all pillars: Local IT SD, Global Service Desk, Enterprise Applications, and Hardware Asset Management, using ITIL practices, change management, and data. You build or oversee AI-powered tools, automations, and self-service solutions that reduce friction for end users and the team. You manage change across a fast-moving domain: every rollout, platform update, or process shift has a plan, a stakeholder map, and a success metric. You define and own KPIs across the domain: ticket deflection, first-contact resolution, SLA and OLA adherence, AI adoption rate, and user satisfac