Senior Technical Project Manager

Paperless Parts is a SaaS startup helping manufacturers quote faster and win more work. From rockets to medical devices, we power the parts that move the world forward. This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder. Summary: As a Senior Technical Project Manager, you will lead enterprise implementations by combining strong business acumen, strategic project management, and product expertise. You will guide customers through system integrations, process transformation, and organizational change while helping them maximize value from the platform. This role requires the ability to operate across all levels of an organization, from core users to executive leadership. The successful candidate will be adept at driving alignment, navigating complex stakeholder dynamics, managing difficult conversations, and escalating issues when necessary to ensure successful outcomes. This is a full-time position based in the Boston, MA office with a hybrid schedule requiring on-site presence 3 days per week. Responsibilities: Own end-to-end delivery of implementation projects, balancing scope, timeline, budget, and outcomes. Tailor implementation plans to support technical delivery and meet unique customer requirements, adjusting dynamically as needs evolve. Partner with customers to drive process change, helping them evaluate and improve workflows to achieve better business outcomes. Lead process discovery and mapping sessions to define current-state workflows and design improved future-state processes aligned to the platform. Train customers on end to end process and product functionality. Communicate clearly across stakeholders, including leading executive-level discussions and escalations. Proactively identify risks, manage scope, and resolve issues through negotiation and problem-solving. Drive rigor in execution, ensuring process adherence and adapting with sound judgment and creativity to achieve desi