Service Delivery Manager

Overview We are looking for a highly experienced Senior Delivery Manager to lead and oversee the successful execution of software solution deliveries across multiple customer engagements across the APAC region. This role plays a critical part in ensuring delivery excellence, stakeholder satisfaction, and operational efficiency across a wide range of digital programmes and services, with strong exposure to the Banking & Financial Services domain. The ideal candidate will have a strong background in delivering software solutions from a system integrator (SI) perspective and be comfortable managing complex, multi-stakeholder environments. This includes regional and local customer representatives as well as internal delivery teams. The candidate should be adept at managing various delivery models, including modernization projects, core banking transformation, system migrations, digital banking initiatives, product implementations, and managed services. Responsibilities Project & Delivery Management Oversee end-to-end delivery of diverse software projects and services, ensuring alignment to scope, budget, timeline, and quality standards. Lead the planning, execution, monitoring, and closing of delivery engagements across different industries and regions, particularly within Banking & Financial Services. Manage large-scale banking technology programmes such as digital transformation, payment systems, core banking modernization, regulatory initiatives, and cloud migration projects. Client Engagement & Relationship Management Build strong relationships with customer stakeholders, understanding their goals, challenges, and ensuring delivery aligns with business objectives. Act as the single point of contact for all delivery matters, managing escalations and ensuring customer confidence. Engage senior stakeholders within banking institutions, including business, operations, risk, compliance, and technology teams. Stakeholder Management Effectively engage with multiple levels