Service Delivery Manager - Remote

About Us For more than a decade, Zyte has led the way in building powerful, easy-to-use tools to collect, format and deliver web data, quickly, dependably and at scale. And today, the data we extract helps thousands of organisations make smarter business decisions, secure competitive advantage, and drive sustainable growth. Today, over 3,000 companies and 1 million developers rely on our tools and services to get the data they need from the web. About Customer Operations Customer Operations is the function responsible for the end-to-end operational success of Zyte ’s client base, from the moment a customer signs to the ongoing health and performance of Zyte s services. The team sits at the intersection of client relationship management, technical delivery and operational excellence. The Service Delivery Manager role sits in the second of these tracks, working closely with the Project Manager team as well as Tech, QA, Product and Commercial teams across the business. The Service Delivery Manager is the single point of accountability, within their portfolio, for client operations at Zyte , bridging the gap between customer needs and technical delivery. By owning the full service relationship — from day-to-day operations to escalations and KPIs — the SDM ensures reliable, high-quality data services while driving the consistency and trust that underpin long-term client retention. The Service Delivery Manager (SDM) oversees the effective execution of data extraction and web scraping services for our clients. By serving as the central link between our customers and the technical development team, the SDM ensures that project requirements, operational performance, and ongoing value are consistently aligned. This position integrates internal operational supervision, client relationship management, and cross-departmental coordination to uphold superior service standards and ensure customer success. Roles & Responsibilities: Data delivery and operational oversight Coordinate