Service Design & Business Transformation Consultant

About Sia Sia is a next-generation, global management consulting group. Founded in 1999, we were born digital. Today our strategy and management capabilities are augmented by data science, enhanced by creativity and driven by responsibility. We’re optimists for change and we help clients initiate, navigate and benefit from transformation. We believe optimism is a force multiplier, helping clients to mitigate downside and maximize opportunity. With expertise across a broad range of sectors and services, our 3,000 consultants serve clients worldwide from 48 locations in 19 countries. Our expertise delivers results. Our optimism transforms outcomes. The Opportunity We are looking for a Consultant (or Senior Consultant) to join our Toronto office and support business and digital transformation initiatives, with a strong focus on service design and experience consulting. Working alongside multidisciplinary teams, you will help clients understand user and stakeholder needs, analyze data, facilitate workshops, develop strategic recommendations, and translate insights into practical, impactful solutions and plans. What You'll Do Contribute to business and digital transformation engagements across public and private sector clients. Lead or support discovery activities, including stakeholder interviews, workshops, user research, and journey mapping. Apply service design and human-centered design methodologies to solve complex business challenges. Apply digital transformation and AI adoption methodologies to accelerate client outcomes. Analyze qualitative and quantitative insights and develop actionable recommendations. Facilitate workshops with clients and stakeholders and collaborate with cross-functional teams. Prepare high-quality client presentations and executive deliverables. Support Sia’s business development activities by contributing to proposals and offers for the GTA market. What We're Looking For 3 to 7 years of relevant professional experience with a minimum of 2