Service Desk Engineer

We’re one of the world’s leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 10,000 people and serve over 120 million customers in 26 languages. We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of growth opportunities, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our global worldwide. Our focus on In-Play betting has solidified our market-leading position, featuring more than 1.38 million In-Play sporting events a year. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe (750,000), we handle over 6 million HTTP requests daily and process more than 1.5 million bets per hour at peak. We're looking for a dedicated and detail-oriented Service Desk Engineer to join our technical support team in Bogotá, Colombia. As the primary point of contact for our global workforce, you will deliver exceptional technical support and service request fulfillment while maintaining the highest standards of customer satisfaction. This is a dynamic role that combines technical expertise with genuine empathy, offering you the opportunity to make a meaningful impact on our organization's operational success Strong interpersonal and customer service skills with a genuine commitment to supporting users at all organizational levels Excellent technical, analytical, and troubleshooting abilities with the capacity to solve complex IT problems systematically Proficiency in verbal communication in English, Spanish, and Portuguese; written communication skills in English required Demonstrated experience with IT ticketing systems (such as ServiceNow, Jira, or similar platforms) Solid knowledge of IT infrastructure,