Service Desk Level 1 Analyst (3rd Shift)

Join DYOPATH as a Service Desk Level 1 Analyst Are you energized by solving technical puzzles and helping people stay connected and productive? DYOPATH is looking for a Service Desk Level 1 Analyst who is motivated, eager to learn, and committed to delivering exceptional technical support. Why You'll Love Working Here Purpose with Passion - Join a company whose L.O.V.E. philosophy, Living Our Values Every Day, turns everyday work into meaningful impact. Grow & Thrive - From certifications to career paths, DYOPATH invests in your development. Award-Winning Culture - Recognized for outstanding IT service, and we bring that same dedication to supporting each other. Fun & Respectful Teamwork - A collaborative, upbeat environment where achievements are celebrated. Benefits Medical, dental, and vision coverage Life insurance 401(k) with company match “You Pick a Day” paid holiday FSA and HSA options Pet insurance Additional benefits available Full overview: dyopath.com/careers Role Overview Location: Remote (US) Schedule: 3rd Shift (11:30 p.m. to 7:30 a.m. CST), Tuesday through Saturday Pay Rate: $20.00/hour + $0.40 overnight differential Your Mission as a Service Desk Level 1 Analyst The Service Desk Level 1 Analyst serves as the first point of contact for users seeking technical assistance. This role provides Help Desk and IT Support services, resolves technical issues, documents incidents, and escalates complex problems when necessary. Responsibilities Respond to incoming phone calls, emails, and chat messages requesting technical support Log all service desk interactions in the ticketing system Provide first-level support for desktops, laptops, printers, mobile devices, software, Microsoft 365, Active Directory account access, password resets, and basic network issues Resolve technical issues when possible and escalate when necessary Ensure timely and accurate resolution of all service desk requests Conduct follow-up with customers or employees to ensure satisfaction