Service Development Director - Anti Fraud

About the Role We are seeking a strategic and commercially driven Service Development Director to lead the growth, innovation, and market positioning of a global portfolio of services. Reporting to the Vice President, TFS Connectivity & Products, this role is responsible for driving service development initiatives, expanding market opportunities, ensuring operational excellence, and delivering sustainable revenue growth. The successful candidate will collaborate closely with Sales, Operations, Standardization Teams, Centers of Expertise, and external technology partners to develop and scale innovative service offerings. Key Responsibilities Lead the development, enhancement, and lifecycle management of services across the assigned portfolio. Conduct market analysis and identify growth opportunities, emerging trends, and competitive developments. Define and execute product and service strategies aligned with customer needs and business objectives. Drive revenue growth, profitability, and annual budget achievement across the portfolio. Develop and validate business cases, service proposals, CAPEX requests, and strategic tender submissions. Collaborate with Sales and Market Development teams to develop effective go-to-market strategies and support commercial success. Ensure consistent implementation and harmonization of services globally through close collaboration with Operations and Standardization teams. Foster innovation, knowledge sharing, and continuous improvement while maintaining compliance with company policies and integrity standards. Leadership & Stakeholder Management Lead and support Service Development Managers/Directors to achieve strategic and commercial objectives. Build strong relationships with Sales, Operations, IT, Centers of Expertise, and external technology partners. Drive cross-functional collaboration to ensure successful service development, deployment, and commercialization. Support local sales teams and business leaders throughout the cust