ServiceNow Business Analyst

Job Family: SAAS/PAAS/Cloud Consulting Travel Required: Up to 25% Clearance Required: None What You Will Do: Leading ServiceNow workstreams, including interacting with clients and users to identify and translate functional requirements Collaborating with ServiceNow development teams to design, develop, implement, and administer ServiceNow applications. Translating complex business requirements into technical designs and solutions using ServiceNow. Supporting ServiceNow projects by interacting with stakeholders to capture current state processes and pain points, and design future state processes. Maintaining frequent engagement with users and stakeholders throughout all phases of the overall project and development efforts. Collaborating closely with technical teams in their efforts to develop, configure, and enhance ServiceNow applications. Staying current with ServiceNow products, features, and industry trends to drive innovation. Conducting technical assessments and providing recommendations for improving existing ServiceNow implementations. Building functional work products such as, but not limited to, process maps, design documents, and communications. Supporting functional product testing and training activities. Creating technical and functional documentation for ServiceNow solutions. What You Will Need: Bachelor's Degree is required Minimum of FOUR (4) years of professional experience US Citizenship is contractually required. Agile, SCRUM, or SAFe certifications are preferred Experience with Software Development Lifecycle methodologies, deliverables, and controls Knowledge of ServiceNow Modules and capabilities such as GRC, SPM, and ITSM, as well as App Engine and Scoped Apps Experience with Software Development Lifecycle methodologies, deliverables, and controls Well-rounded technology consulting experience desired, to include the ability to define requirements, lead client meetings, facilitate UAT, and conduct training Experience working in an Agile environ