ServiceNow CMDB Administrator

To learn more about Arkansas Blue Cross and Blue Shield Hiring Policies, please click here. Job Summary The ServiceNow Configuration Management Database (CMDB) Administrator is responsible for database high availability access and database security to ensure the business continuity of all enterprise data. Individual ensures data remains consistent across the database and is clearly defined for users’ concurrent access, in a form that suits their needs, while ensuring that there is provision for data security, disaster recovery and business continuity. Incumbent interfaces with vendor representatives in order to resolve issues with the assigned database and will assist with database planning, development and troubleshooting. Incumbent works to support ServiceNow IT Operations Management (ITOM) functions such as Configuration Item (CI) class organization, discovery, service mapping, service graph connections (Dynatrace, Tenable, ect.) and data reconciliation. Requirements EDUCATION Bachelor’s degree, in Business, Computer Science, or Management Information Systems, or related. In lieu of degree, five (5) years’ relevant experience will be considered. EXPERIENCE Minimum three (3) years’ minimum, direct experience in Database Administration, Database Operations, Computer Operations or Systems Programming. Minimum one (1) year experience with Database Management Software (DBMS). Knowledge of at least one (1) programming language, as well as appropriate OS, utilities, shell scripts, visual editor, or related for the assigned database. Experience/Certifications in ServiceNow platform ITOM Discovery, Service Mapping, and System Administrator, preferred. ESSENTIAL SKILLS & ABILITIES Monitoring Plans Continuous Monitoring Interpersonal Relationships Interpersonal Communication IBM Db2 Standards Compliance Decision Making Sound Judgment Problem Solving Applied Research Critical Thinking MySQL Report Presentations Structured Query Language (SQL) Report Processing Analyze Inform