ServiceNow HR Application Analyst

By joining Sedgwick , you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance ServiceNow HR Application Analyst Overview We are seeking a mid-level ServiceNow HR Application Analyst to support and evolve our HR Service Delivery (HRSD) platform, with a strong focus on the Employee Center (ESC). This role is designed for someone ready to step beyond execution into solution ownership and decision-making, helping shape how HR services are delivered through ServiceNow. Key Responsibilities Own configuration and ongoing enhancement of ServiceNow HRSD modules - Design and optimize the Employee Center experience - Analyze requirements and make solution design decisions - Configure workflows, Flow Designer automations, and platform logic - Evaluate configuration vs. customization trade-offs - Troubleshoot complex issues and guide resolution strategies Required Skills & Experience - Experience with ServiceNow HRSD - Strong Employee Center (ESC) configuration experience - End-to-end configuration expertise - Ability to make independent configuration decisions Technical Growth & Awareness - JavaScript exposure in ServiceNow - Portal/widget scripting awareness - Interest in deeper development skills Soft Skills - Strong analytical thinking - Confident communicator - Ownership mindset -documentation Preferred Qualifications ServiceNow CSA (certified system administrator) - HRSD certification (service delivery) What Sets This Role Apart A stepping-stone to senior level with real solution ownership. As required by law, Sedgwick provides a reasonable range of compens