Services Engineer

Paperless Parts is a SaaS startup helping manufacturers quote faster and win more work. From rockets to medical devices, we power the parts that move the world forward. This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder. Services Engineer The Opportunity: Customer Success is at the center of everything we do at Paperless Parts, and it all starts with our Implementation Team. This is a full-time position reporting to the Services Engineering Manager, in Boston, MA. Our customers rely on various software systems to manage their manufacturing operations. As a services engineer focused on integrations, you will customize Paperless Parts integrations to a wide range of customer Relationship Management (CRM), Enterprise Resource Planning (ERP), and other systems. . Each integration presents unique challenges, and you’ll uncover each customer’s needs through strong written and verbal communication and a broad technical background. Who you are: You will be responsible for developing, implementing, and supporting integrations that connect Paperless Parts with our customers’ critical business systems. Your mission is to build solutions for manufacturers that automate manual processes, improve data flow, and deliver meaningful business insights. In this role, you will become a subject matter expert on the Paperless Parts platform and work directly with customers to design, develop, and deploy integration solutions that are central to their success. You will lead discovery sessions to gather business and technical requirements, manage customer communications throughout implementation, facilitate user acceptance testing, and provide ongoing support for production integrations. You will identify common customer needs and help expand our library of reusable integration capabilities while also developing custom solutions for more complex requirements. As the Services Engineering function grows, you will play