Site Reliability Engineer

Dovetail is the Customer Intelligence Platform for the entire organization. We unify fragmented feedback from every touchpoint, including sales calls, support tickets, and research, into a single AI-powered intelligence layer that empowers every team to build, sell, and serve with confidence. Founded in 2017, we are a team of 100+ across our offices in Sydney and San Francisco, working with thousands of teams from Fortune 500 companies to the world’s most innovative startups. The best never guess. We help teams turn the noise of thousands of customer interactions into the signal required to move faster, prioritize better, and drive revenue. We're looking for SRE and DevOps Engineers to join our platform engineering team. Over the next 18 months, we will invest significant effort in growing our platform engineering team and the operational excellence they will drive across the business. You’ll bring relevant SRE experience to help us accelerate it. What you will do - Join our platform engineering team. You'll be a crucial part of our platform team, working closely with your engineering manager, technical product manager, and other engineers to evolve our internal systems and platforms. - Own the technologies that power our engineering. You'll be responsible for cross-cutting technologies that support all Dovetail engineers in delivering value to our customers. You’ll directly impact delivery performance, developer experience, reliability, and the end-to-end customer experience by delivering excellent internal products. - Support high-quality product infrastructure. Working with your team, you'll participate in the design and implementation of technical solutions for Dovetail’s platform, including infrastructure, application foundations, developer tooling, CI/CD, and observability. - Help mature our operational health. You’ll bring an SRE mindset to promote operational practices within our platform and product teams. Your hard work will support state-of-the-art reliab