Site Reliability Engineer (SRE)

What We Do: Florence software advances cures by helping the world’s most important research sites do their best work. Our solutions are now used by over 30,000 research teams in 70 countries around the world—we’re the most widely deployed site workflow tool in the industry. By the end of the decade, we’ll double the pace at which new medicines get to market by doubling the output of trial site teams. To date, we were named a Deloitte Fast 50 business, G2 Category Leader, an Inc. & AJC best place to work, and an Inc. 5000 company five years in a row. At Florence, we are committed to make the world a better place by accelerating research while providing an environment for our employees where they can be happy in their lives, enjoy their jobs, and grow. What You’ll Bring to the Team: We are seeking a Site Reliability Engineer (SRE) to join one of our Scrum teams and help ensure the reliability, scalability, and performance of the Florence™ platform. AI-driven tooling and automation are a cornerstone of how we build, operate, and scale our systems. In this role, you will work closely with product engineers while actively leveraging AI to improve observability, incident response, automation, and overall platform reliability. Coding assignments in this role will require working with AI-assisted development workflows as a core part of how solutions are designed and delivered. You Will: Be an embedded member of a Scrum team, participating in planning, refinement, reviews, and retrospectives Use AI-powered tools to enhance system reliability, operational efficiency, and developer productivity Design, build, and operate reliable, scalable cloud infrastructure supporting platform and product services Apply AI-assisted analysis to monitoring, alerting, and observability data to detect, predict, and prevent incidents Define and maintain SLOs, SLIs, and error budgets to guide reliability decisions Collaborate with software engineers to embed reliability and AI-driven automation i