Soft Services Continuous Improvement Manager

Job Title Soft Services Continuous Improvement Manager Job Description Summary The Continuous Improvement Manager, Maintenance Operations identifies and drives operational efficiency and service delivery improvements across accounts and at the enterprise level with direct impact on P&L performance. This role targets key operational levers including labor optimization, technology deployment, and performance enablement across accounts delivering soft services (janitorial, day porter, office and mailroom, and grounds services). Combining deep soft services operations expertise with enterprise-level execution, this role partners closely with Finance, Business Development, and Human Resources to drive optimal account-level performance. This role is accountable for delivering finance-validated P&L impact. Job Description WHAT YOU WILL DELIVER Enterprise-Level Margin Recovery & Performance Optimization Will be focusing on accounts within Soft Services. Janitorial/Custodial/Office Space service lines 50% travel required This is a remote position but you must be based within the Midwest or East Coast Analyze service execution, key performance indicator trends, labor utilization, financial performance, and client relationships to identify root causes for under-performing accounts Identify and eliminate inflated operating expenses at soft services client sites to improve account health and financial performance Build business cases and financial models to prioritize improvement initiatives based on P&L impact and implementation feasibility Develop solutions in partnership with Client Services and business support teams to elevate account performance Charter and lead margin recovery projects at under-performing accounts, defining scope, timeline, deliverables, and success metrics in partnership with account leadership Track and report progress and financial impact to enterprise leadership, escalating risks or resource needs as required Establish governance and accountability me