Software Development Engineer

Immigration sponsorship is not available for this position Responsibilities: Develop and optimize backend services for real-time agent status management, ensuring accurate and efficient updates across the Contact Center platform; implement internationalization (i18n) solutions to support multilingual functionality, integrating translation frameworks and managing locale-based data processing; design and maintain real-time reporting and Wallboard systems, enabling live monitoring of agent activities, queue analysis, and Contact Center performance metrics; optimize system performance by reducing latency, improving data consistency, and enhancing the scalability of backend services handling high-throughput events; and collaborate with frontend, DevOps, and product teams to deliver secure, scalable, and high-performing solutions aligned with business requirements. What we're looking for: Requires a Bachelor’s degree in Computer Science, Information Technology, Electronics Engineering, a related field, or a foreign degree equivalent. Must have 3 years of experience in job offered or related occupation. Must have experience in the following: 3 years of experience in backend development including designing and implementing scalable cloud-based applications using Java, Spring Boot, and Spring MVC 3 years of experience in ensuring seamless integration of translations, locale-based formatting (dates, numbers, currencies), and region-specific data processing 3 years of experience in implementing scalable frameworks to support continuous translation updates and localization testing 3 years of experience implementing validation, reconciliation, and monitoring mechanisms to ensure high data accuracy and consistency across reporting systems 3 years of experience designing automated data quality checks (e.g., schema validation, anomaly detection, cross-source reconciliation) to proactively identify and resolve discrepancies 3 years of experience establishing governance practices and