Software Engineer, Product (Frontend-leaning)

ABOUT ASSEMBLED Great customer support requires human agents and AI in perfect balance, and Assembled https://www.assembled.com/customers is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $71M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work. THE ROLE We're looking for a full-stack product engineer with deep frontend expertise. You'll work across the stack to ship customer-facing product experiences, from polished interfaces to the backend systems, APIs, and AI-powered workflows that power them. You'll partner closely with product and design, move quickly from idea to production, and help shape both what we build and how we build it. We're looking for a product-minded engineer who can own outcomes end-to-end, but who also brings strong frontend engineering fundamentals, exceptional product instincts, and a high bar for user experience. WHAT YOU'LL OWN - Build product experiences end to end — Own customer-facing features from concept through production across frontend, backend, APIs, data models, and AI-powered workflows. - Lead frontend implementation for complex products — Build intuitive, performant user experiences while bringing strong judgment around frontend architecture, state management, and application design. - Strengthen our frontend foundations — Improve performance, maintainability, developer experience, and technical quality across our React application. Drive major upgrades and architectural improvements when needed. - Create r